1. Introduction

This privacy policy explains how Halo Car Keys (“we”, “us”, or “our”) collects, uses, and protects any information that you provide when using this website or our services.

We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal data when you interact with us, including but not limited to:

• Name
• Contact information, including phone number and email address
• Vehicle details (make, model, registration)
• Location data (for mobile services)
• Payment information (when applicable)
• Any other information you provide when contacting us

3. How We Use Your Information

We use your data to:

• Respond to enquiries and provide our services
• Process bookings and payments
• Communicate with you about your service or appointment
• Maintain internal records
• Improve our services and website
• Comply with legal obligations

4. Lawful Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract
• Your consent
• Our legitimate interests (e.g., to improve our services or manage appointments)
• Compliance with legal obligations

5. Data Sharing

We do not sell, rent, or trade your personal information. However, we may share it with:

1. Third-party service providers who assist in delivering our services (e.g., payment processors)
2. Law enforcement or other authorities if required by law

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

1. Access the personal data we hold about you
2. Request correction of inaccurate or incomplete data
3. Request erasure of your data (“right to be forgotten”)
4. Object to processing or request restriction
5. Withdraw consent at any time (where applicable)
6. Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Security

We are committed to ensuring your information is secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.

9. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings.

10. Changes to This Policy

We may update this privacy policy from time to time. Please check this page periodically to ensure you are happy with any changes.

11. Contact

If you have any questions about this privacy policy or the data we hold about you, please contact us via our website.